s*****1
发帖数: 2312 | 1 为取消auto top-up 充了$5, 居然一个月后credit balance 就 expired了？
Date Time Description Paid
Jan 2, 2017 9:42 AM EXPIRED | c*********i
发帖数: 2749 | | G*x
发帖数: 94 | 3 其实不用发ticket，找一下，可以直接自己激活，我也遇到过。
可以看一下这个帖子，里面讲的非常详细，各种可能情况。
http://www.cranialborborygmus.com/freedompop-gsm-sim-review.htm
【在 c*********i 的大作中提到】
: 给客服发个ticket
| s*****1
发帖数: 2312 | 4
Thanks!
Here is what I found:
Comment by Kim on Friday, January 06, 2017
Hi Steve, I initially signed up on Dec 4th and I paid the $5 to disable auto
-top up. This $5 remained as a credit on my account until Jan 5th when it
showed up as "expired". I saw a "reactivate" link which I clicked, and it
appears now that my $5 credit has been reinstated. But I'm confused by, "
Your balance remains active for 90 days after your last credit activity from
your FreedomPop device."
What does that mean? My balance apparently only remained "active" for 30
days and then it expired, so what does the 90 days apply to? How many times
can I "reactivate"?
Reply by Steve (Cranial Borborygmus)
Hi Kim, I agree it's a bit confusing. Here's my understanding of how it
works. You have to put a $5 credit on your account to turn off the auto-top
up. The credit is good for more data if you run out during the month. The
credit "expires" and becomes "inactive" after 30 days, but you can renew it.
I agree the statement about 90 days would seem to apply to how long the
credit is active, but I think it means when it expires, you have 90 days to
reactivate it with an easy click. If it was expired for over 90 days, I
think you might have to contact customer service to get it reactivated, or
maybe at that point you lose it. In any event, I think you can reactivate it
as many times as you want, as long as you do it within 90 days of it
expiring. I only paid the $5 "credit" to disable the top-off on one of my
sims. From my own experience, the credit does expires after 30 days. Then
when I notice it, I click to reactivate it. Looking at my account, I've
reactivated the credit three times so far. I'm tempted not to reactivate it
just to see what happens, but so far I've always clicked and reactivated. In
the end, I don't care that much about the credit. I look at it that I paid
$5 to turn off "automatic top off". However, for some reason, I think from
FreedomPop's standpoint, I didn't pay $5, I just added $5 credit to my
account (that I don't think I can ever get back). I'm guessing this minor
distinction is for legal or accounting reasons, but I don't know. I think
they then expire the credit after 30 days for accounting reasons, which is
ok by me, since all I care is that if I happen to use up my data I don't
want to be automatically charged $15 for credit for more data. I'd rather
the data just stop until the next billing cycle (since I could just switch
to another sim if I really had to). That's what I spent the $5 for in the
first place. So whether or not the $5 credit is active or expires really
doesn't matter that much to me. If at some point I "lose" it, I don't think
I'll really care. But for now, if I happen to notice it has expired, I go
ahead and click to reactivate it. Hope this helps!
【在 G*x 的大作中提到】
: 其实不用发ticket，找一下，可以直接自己激活，我也遇到过。
: 可以看一下这个帖子，里面讲的非常详细，各种可能情况。
: http://www.cranialborborygmus.com/freedompop-gsm-sim-review.htm
| s*********e
发帖数: 2076 | 5 在哪里 可以 找回啊？ 我找了半天没有这个选项， 我也是给 5块 清0 了 | s*****1
发帖数: 2312 | 6
Billing -> Billing Overview
在tab "Credit Balance" 下面有两行小字，第一行有 reactivate 的链接
【在 s*********e 的大作中提到】
: 在哪里 可以 找回啊？ 我找了半天没有这个选项， 我也是给 5块 清0 了
| G*x
发帖数: 94 | 7 对，就是这样的，我刚才模糊有印象是自己点了就好了，但一时想不起具体的位置了，
你有耐心找出那么详细的解释，非常好，谢谢。
【在 s*****1 的大作中提到】
:
: Billing -> Billing Overview
: 在tab "Credit Balance" 下面有两行小字，第一行有 reactivate 的链接
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