I just found this on Murthy Forum. Hope this is true !
I just called the service center and got an update that my application (
including family members) is approved and a request has been sent for card
printing. I should expect card withing 2 weeks. Let's hope this is correct (
online status does not reflect that).
Btw - has anybody noticed an issue of late status updates online. My AP
papers are approved and received yesterday. Online status still shows '
Initial Review'. That's strange.
PD: October 24, 2006
Service Center: TSC
Status: Initial Review
I spoke to one of agent through website 1-800-375-5283
She said some can be tracked, some can't since website is not updated.
But, i recommend anyone who can't track through website, to call this number
. She can tell you the status by phone.
Here's something about my case.
I just called the standard customer service #. 1-800-375-5283. After listening to standard automated message I selected the option to talk to a customer service rep. She was very polite but didn't add any new information about my case. When i told her I wanted to find out whether my background check is complete and I'm preadjudicated she transferred me to another officer. The officer verified all the info and told me that my background check is cleared and my case is preadjudicated. The case is with an officer since yesterday and I should hear some communication from the officer soon.
Hope I get some good news in next couple of weeks.
312 Ways to Check USCIS Case Status
Waiting hopelessly in an immigration backlog is frustrating; not knowing
what is going on makes it even worse. ImmigrationRoad has accumulated over
the years a list of methods to check on the status of an application or
petition. Hopefully one of them will work for you.
1. Check USCIS Case Status Online
If you have a case number, which is located on your USCIS receipt, you can
check the case status online. You can check one case at a time, or set up an
account and list all your immigration cases in your portfolio. You may also
set up an auto update in your account, which will send you an email when
there is an action taken on your case. This is a very convenient method, but
lacks critical details such as security check information.
2. Set up an Infopass Appointment
gives you an opportunity to talk to an immigration officer directly. It can
be very helpful if you have a rather urgent issue or a complicated question
that benefits from a face-to-face discussion with a trained USCIS officer.
They have access to more information, including FBI name checks and other
case details, which are unavailable from the online system or general
customer service. However, some officers may be unwilling to show you
everything, or anything, so the outcome of your visit really depends on whom
you talk to.
You do not have to wait for your case to be outside the processing window to
set up an appointment, and you don't need a USCIS notice to go to your
local office either. However, if your case is pending security checks, an
USCIS officer cannot help speed up the process.
To make an infopass appointment, go to the secure USCIS web site. After
typing in your zip code, you will be presented with several options. To
check case status select "You need information or other services." Click "
Continue" on the next screen, you will then be able to input your personal
information such as your Alien Number and Receipt Number. The last steps are
selecting a day and time for your appointment, and printing out a
confirmation page which you will need to bring to the local office. If you
wish to cancel the appointment, you will need the case number printed on the
3. Call a Service Center (TSC, NSC, etc.) Directly
An alternative to visiting a local USCIS office is to call the service
center directly. By calling the national customer service line (800-375-5283
), you will hear a long list of options. Choosing the right ones that fit
your situation will lead you to the service center that is processing your
1-800-375-5283 - 1 - 2 - 1 - Case Number - 1 - 3 - 3 or 4
Even if you reach TSC or NSC, your call may be automatically transferred
back to general customer service. But if someone picks up the phone, you
should explain your situation briefly and ask about your case status. As
with the IO's at local offices, they do know a lot of details about your
case. Just a friendly reminder: no matter how frustrated you are with the
processing delay, please be polite and professional during the conversation.
If an officer is unwilling to help, you can always call back at a later
Note that the old sequence 1 2 2 6 1 (receipt #) 1 1 3 3 (or 4) is no longer
4. Call National Customer Service Center
Unfortunately, USCIS representatives at (800) 375 - 5283 (TTY: 800-767-1833)
don't know much more than the online system. So in many cases this method
is not very helpful. However, they should be able to help you if you have a
relatively straightforward question, or if you have received a USCIS notice
which directs you to call this number.
Automated information is available 24/7. Live assistance is available Monday
through Friday, usually 8am to 6pm local time. 8am-5pm for Alaska residents
, and 8am-4pm for Hawaii.
If you are outside the US you can call 785-330-1048 to check your case
If your case is 30 days outside the current processing dates, you can call
customer service ( 800-375-5283) and place an official inquiry. The service
center will respond to your inquiry by postal mail, usually in a few weeks,
to explain why your case hasn't been adjudicated. For most people, the
answer is usually "in process" or "pending security checks."
You may also call Customer Service if you have not received your green card,
EAD, AP or other immigration documents two weeks after you received an
approval notice. A representative can provide you with the USPS tracking
number and delivery status.
5. Contact Service Centers by Email
USCIS established a new process to contact the service centers to check case
status, as described in a August 6, 2009 USCIS Update:
Step 1: Contact USCIS national customer service by phone (1-800-375-5283);
SteP 2: If your issue is not resolved within 30 days, you may email the
service center that has jurisdiction over your case:
■California Service Center: c***************[email protected]
■Vermont Service Center : v**************[email protected]
■Nebraska Service Center: n**************[email protected]
■Texas Service Center: t**************[email protected]
Step 3: If the issue is still not resolved after 21 more days, email the
Office of Service Center Operations: S********[email protected]
6. Place a Congressional Inquiry
The FBI has clearly stated that congressional inquiries do not expedite
processing name checks. In fact, FBI has expressed concerns that too many
inquiries would only tie up vital resources, thus further slowing down the
process. This is understandable. However, for people who have been waiting
for multiple years, contacting their senators and/or house representatives
for help does appear to be justified. This is especially true when neither
the USCIS nor the FBI offers any information regarding those pending name
To find the congressional representatives for your region, simply go to
these two websites:
■U.S. House of Representatives
Then write a personalized letter to one or all of them, briefly explaining
your case details and asking for their help to inquire about your case
status. You may want to enclose a copy of your i485 receipt notice. Not all
congressional offices are willing to contact the FBI or USCIS (some will do
if your case has been pending for one year or more), but if they do, you can
expect a written response in about 3-6 months. The FBI letter will include
the date your case was received, and whether it is still in process or has
...Continue to Page 2
47. Write to First Lady Mrs. Michelle Obama
Well, now that Mrs. Bush has officially moved out of the White House, it
remains to be seen whether Mrs. Obama would do the same and forward name
check inquires to the FBI. We have decided to leave this method here for now:
It may sound strange, but many frustrated immigrants have been writing to
the First Lady too. Her staff may forward your letter to the Department of
Justice, which then forwards it to the FBI NNCP. Just like congressional
inquiries, it is probably not going to help expedite your name check process
. However, if FBI has to dig out your files and confirm your case is still
in process (read: not lost), it is worth a try for many.
Mrs. Michelle Obama
The White House
1600 Pennsylvania Avenue NW
Washington, DC 20500
8. Contact CIS Ombudsman
You can submit a case problem to the CIS Ombudsman using DHS Form 7001.
There is no fee for submitting a problem. Although the Ombudsman cannot
adjudicate your application or offer any legal advice, he may be able to
provide assistance if you have an ongoing or urgent issue with the USCIS.
DHS has an excellent website that contains all the important information on
one page. The website is www.dhs.gov/cisombudsman and the email address is
9. Call FBI Fingerprint Line
You will need your A-number when calling the FBI at 304-625-5590. A
representative may be able to tell you when the fingerprint check result was
sent back to the USCIS. Since a fingerprint check is relatively
straightforward and usually completed within 24 - 48 hours, calling them is
only useful when you have reasons to believe that your FP result may have
10. Write to the Section Chief of FBI Name Check Program
You can also try sending a letter to Mr. Cannon if you have a compelling
Mr. Michael A. Cannon
National Name Check Program Section
Records Management Division, FBI
935 Pennsylvania Ave. NW
Washington, DC 20535
11. Initiate FOIPA Request
Filing a Freedom of Information-Privacy Acts (FOIPA) request will force the
FBI to search your name in the database (main files only) and mail you the
result. Most people will receive a written response in 1 to 2 months,
indicating "no record" is found that matches their names. However, as we
explained in the FBI Name Check section, this doesn't mean your name check
is already cleared, because the FBI has to check the reference files as well
for USCIS requests. It is reassuring nonetheless.
Go to the FBI's FOIA website, and check out the Privacy Act Instructions on
the right side, which has the form as an embedded PDF file. Do not submit
the FOIA request which is different from FOIPA. It is free of charge.
12. USCIS Service and Office Locators
■USCIS Application Support Centers (ASC)
- Fingerprinting and related services
■USCIS Service Centers (CSC, NSC, TSC, VSC)
- Receiving and processing applications and petitions.
■USCIS National Benefit Center
- Receiving and processing certain applications and petitions.
■USCIS Local Offices
- Scheduled interviews, information and customer services
■USCIS Overseas Offices
- For U.S. Citizens, permanent residents and others staying outside the U.S.
■USCIS Asylum Offices
- Scheduled interviews for asylum-related issues
- USCIS designated civil surgeons to conduct medical examinations