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发帖数: 9013 | 1 Email from Newegg:
Thank you for giving us the opportunity to serve you. Newegg has
recently become aware of a design issue that is affecting recent models
of Intel Sandy Bridge platform motherboards. We are working with Intel
to identify the exact nature of this problem.
As always, Newegg remains 100% committed to our customers' total
satisfaction. In keeping with our commitment to our customers, we are
extending the return period for your motherboard by 90 days or until
replacements become available from the manufacturer, whichever is
greater. Intel expects to have a new revision of the P67 & H67 chipsets
out around April, at which point first-run motherboards with this issue
will need to be physically replaced in affected systems.
From a technical standpoint, the design issue can be bypassed fairly
simply by not using the Serial ATA (SATA) ports that are affected. Your
motherboard’s manual should identify your SATA ports by number, and at a
minimum you should see ports 0-5 (6 ports in total) listed. Ports 0 and
1 are Sata Rev. III (6Gbps), and do not appear to be affected by this
problem. Ports 2-5 are SATA Rev. II (3Gbps) and should not be used. For
a thorough explanation of this hardware work-around, please refer to our
video on YouTube:
http://www.youtube.com/watch?v=tJcE2alQPvY
If you choose to use the hardware work-around option, there is no need
to contact us at this time. We have your information on record and will
email you as soon as the replacements become available. If you would
like to discuss this with our tech community or read up on the latest
updates, please visit our EggXpert forum:
http://www.eggxpert.com/forums/thread/682006.aspx
If none of the above options are suitable to your needs and you wish to
return the board at this time for a full refund, please email us at
i**************[email protected] and include your sales order number so we
can help you out with your return.
If you have any concerns, please contact Newegg Customer Service for
further information and assistance.
Thank you for your support!
Sincerely, |
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