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发帖数: 171 | 1 Company: Freescale China (Tianjin)
Position Title: Customer Quality Engineer
Numbers of Reqs: 1
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Company Description:
Freescale Semiconductor, Inc. is a global leader in the design and
manufacture of embedded semiconductors for the automotive, consumer,
industrial, networking and wireless markets. The privately-held company is
based in Austin, Texas, USA and has design, research and development,
manufacturing or sales operations in more than 30 countries.
Scope of Responsibilities/Expectations:
Process owner for customer quality resolution process, from customer
complaint to satisfactory completion of issue resolution, including the
achievement of continuous improvement goals (i.e. cycle time, defect (ppm)
reduction, actions fan out, lessons learned, etc.)
Scope of major customer Supporting:
Automotive Vehicle Industry: BMW, Mercedes, Volkswagen, Toyota, Honda, GM …
Automotive ECU Industry: BOSCH, Continental, TRW, Delphi, Denso …
Consumer Industry: Sony, Motorola, Nokia, Ericsson, Philips, SamSung, Cisco …
Responsibilities Include:
- Manage customer return process including problem solving process.
- Provide follow-up on all customer failure analyses, communication and
issue resolution at all levels.
- Act as customer advocate for product quality. This includes customer and
internal management communications and presentations, for customer and
internal quality reviews.
- Customer interaction and negotiation on quality cases solving.
- Customer loyalty development.
- Product Support:
* Interface with internal and external factories on reliability and quality
issues.
* Support continuous improvement, defect reduction activities, and cost
reduction activities.
* Lead product teams, factories, and associated support through quality
issue resolution process.
* Support customers with technical reliability and quality consult.
* Work with customers to address product reliability and quality issues.
* Coordinate and/or Participate in the Change Action Board (CAB).
* Participate in Material Review Boards (MRB).
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Requirements:
1. EE major and with semiconductor background are preferred.
2. New college graduate is preferred.
2. Willing to relocate to China shortly (This is an urgent opening and need
to fill it up as soon as possible)
3. No working experience required but related working or intership
experience are preferred.
If you are interested in this position please drop your resume at: benjamin.
[email protected].
If you are qualified, you will be contacted and interviewed via internet.
If you have any questions, please feel free to let me know.
Thanks. |
