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发帖数: 3 | 1 Bilingual Mandarin Customer Service Agent: Ticketing/Gate Service Agent (
Ready Reserve)
Requisition #: 265821
Los Angeles, CA
Welcome! Delta is the most admired airline and we thank you for your
interest in joining our team of Ready Reserve Customer Service Agents!
Delta is known for its legendary, reliable service to its customers, our
number one focus is the safety of our passengers while enhancing every
aspect of their travel experience. Our award winning employees effectively
demonstrate our core values: Honesty, Integrity, Respect, Perseverance, and
Service in every aspect of their work. As a member of our above wing crew,
you will be central in demonstrating that commitment to our customers by
making their travel experience as smooth and pleasant as possible. At Delta,
our brand is critical to our continued success. As a Ready Reserve Customer
Service Agent, you play a key part in keeping our brand strong by
demonstrating strict adherence to uniform compliance, maintaining
professionalism, and exhibiting a positive persona inside and outside of
work. Additionally, excellent internal and external customer service is
another attribute that keeps our Delta brand strong.
Working the front lines at the airport, you will play a vital role in
demonstrating that commitment and reinforcing the Delta difference! Delta
understands the demands of air travel and is determined to make the
experience as smooth and enjoyable as possible for our customers. Delta
employees practice and advocate safety-conscious behaviors during all work
activities.
SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES:
In this role, Ready Reserve Customer Service Agents serve our customers in
both the ticketing and gate areas at airport locations.
Our professionals serving as a ticket agent are the first to greet our
customers and guide and assist them with the ticketing and baggage check-in
process.
The ticketing process requires the use of computers and agents are
responsible for all aspects of the ticketing process - selling, printing,
reissue. In addition, a ticket agent is also responsible for managing the
check-in process - ensuring our customers have the proper documentation for
travel, properly tagging baggage and performing lifting tasks that involve
transferring baggage from scales to conveyor belts. Several other lifting
tasks will involve handling items as low as floor level and as high as waist
level. This job requires frequently lifting bags or items weighing up to 50
pounds. This job also requires occasionally lifting bags or items weighing
between 50 and 70 pounds.
Our professionals serving as gate agents help our customers with routing,
trip planning and gate boarding.
The gate agent position requires the use of computers and assists our
customers with seat availability, gate announcements with regard to the
boarding process, flight status, checking and handling baggage, managing and
initiating the boarding process. Gate agents are also required to operate
jet ways to place them in position prior to aircraft arrival and lifting,
opening, closing, and securing aircraft doors.
All customer service agents are required to work consistently in public
areas surrounding by other people and be able to understand and respond to a
variety of questions about travel information. This position requires
standing for long periods of time. Additionally, you may be responsible for
escorting unaccompanied minors and disabled passengers throughout the
airport.
As a Ready Reserve Customer Service Agent of Delta Air Lines, you will work
between 600 and 1,400 hours per year.
Think you have what it takes to help us change how passengers feel about
flying these days? If you are team-oriented, are willing to work diligently
in a dynamic work environment, and positively adapt to changes and quickly
find resolutions to problems by understanding our customers' needs and
maintaining professionalism and composure, then we would love to welcome you
to the Delta team, and let's not forget about our "uplifting" flight
privileges! Many employees have used this entry level position for other
opportunities at Delta.
Practices safety conscious behaviors in all operational processes and
procedures.
To qualify for this position, you must:
- Have a high school diploma or GED equivalent
- Have a valid driver's license
- Be at least 18 years of age
- Pass an extensive post offer pre-employment background check, including
finger printing and a criminal history record check required by federal law
- Pass a post offer pre-employment drug test
- Frequently lift bags or items weighing up to and including 50 pounds
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass a physical agility test
- Be authorized to work in the US
- Possess entry-level computer skills
- Strong verbal and written communication skills using appropriate grammar,
tone, and pronunciation
- Be willing to work a fixed and/or rotating schedule including afternoons,
evenings, weekends and holidays
Employees bidding to convert to Ready Reserve or Seasonal Ready Reserve,
note the following:
1. All hours worked, and certain benefit time, from the beginning of the
Ready Reserve calendar year (October 1 - September 30), will count toward
the 1400 maximum allotment. Hours do not reset upon conversion.
2. All Ready Reserve and Seasonal Ready Reserve employees must adhere to the
minimum 300 hours worked, maximum 1400 hours worked each Ready Reserve
calendar Year (October 1 - September 30).
3. Employees can check with their local payroll administrator and leader to
calculate the amount of hours worked.
4. Employees must have sufficient hours to work when requesting the transfer
in order to support the operation. Employees who do not have enough hours
to meet the Ready Reserve or Seasonal Ready Reserve schedules for the
remainder of the Ready Reserve year will be considered ineligible.
5. All employees converting to a Ready Reserve/Seasonal Ready Reserve status
will need to complete the appropriate Read and Sign document.
Apply Now: go to www.delta.com -> Career -> Airport Customer Services Agents
Email: M**********[email protected] |
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