b*e
发帖数: 3845 | 1 我二月份已经把Comcast帐号关了，当时Balance已经0了。现在用两年Contract的
Verizon FIOS。六月中旬，Comcast Sales竟然未经我允许，给我Open了一个新的
XFinity TV Account。刚打电话去Customer Service，她说这是Door-to-Door sale,她
没法改。刚才我又查Annual Credit Report还发现他们还Pull了我的Credit Report。
简直太恶心了!!! 现在正想办法escalate。 |
u****q
发帖数: 24345 | |
b*e
发帖数: 3845 | 3 i am not sure. I think it's Fraud Sale so someone can get commission.
【在 u****q 的大作中提到】
: identify theft?
|
s******s
发帖数: 2721 | 4 感觉不是identity theft
【在 u****q 的大作中提到】
: identify theft?
|
c****o
发帖数: 32446 | |
U*******B
发帖数: 2547 | 6 的确er
要是真是靠这种下三滥的手段挣钱， 早晚会报应
【在 b*e 的大作中提到】
: 我二月份已经把Comcast帐号关了，当时Balance已经0了。现在用两年Contract的
: Verizon FIOS。六月中旬，Comcast Sales竟然未经我允许，给我Open了一个新的
: XFinity TV Account。刚打电话去Customer Service，她说这是Door-to-Door sale,她
: 没法改。刚才我又查Annual Credit Report还发现他们还Pull了我的Credit Report。
: 简直太恶心了!!! 现在正想办法escalate。
|
t******e
发帖数: 1363 | 7 这个jp公司黑我多次，无论多便宜都不用它
★ 发自iPhone App: ChineseWeb 8.7
【在 b*e 的大作中提到】
: 我二月份已经把Comcast帐号关了，当时Balance已经0了。现在用两年Contract的
: Verizon FIOS。六月中旬，Comcast Sales竟然未经我允许，给我Open了一个新的
: XFinity TV Account。刚打电话去Customer Service，她说这是Door-to-Door sale,她
: 没法改。刚才我又查Annual Credit Report还发现他们还Pull了我的Credit Report。
: 简直太恶心了!!! 现在正想办法escalate。
|
s*********e
发帖数: 4475 | 8 人家垄断，不怕的。
下次有机会说说verizon和cablevision的极品故事，
都是在关账号的时候黑你，乱收费,反正是乱中取胜。
【在 U*******B 的大作中提到】
: 的确er
: 要是真是靠这种下三滥的手段挣钱， 早晚会报应
|
b*e
发帖数: 3845 | 9 Finally it's resolved. Got me a little worried about identity theft. It
seems that BBB and Comcast Executive Support is most helpful
=====解决途径=======
1. Call Comcast CS
2. Send email to Comcast Executive Support:
w*********[email protected]
C***********[email protected]
(Got some reply from Comcast Security office)
3. File BBB Claim (It seems that BBB is very helpful too)
(Also got reply from Comcast Executive Support)
4. File FCC Claim
=====Response from Comcast======
Thank you for the concern you recently filed with the Better Business Bureau
, which has been referred to me for review and resolution. Comcast valued
your business and I would like an opportunity to resolve your issues as
quickly as possible.
I’m writing to advise you that the account opened in your name was closed
and all charges were removed along with the equipment. Comcast also
contacted Equifax to have the credit inquiry removed on 7/15/14. Our
findings are that the wrong address was on the sales person’s order form
and your account was restarted in error. We have not found this to be a case
of ID theft or fraud. Please contact me if you have further questions or
concerns. |
s*******t
发帖数: 4035 | 10 赞楼主.
【在 b*e 的大作中提到】
: Finally it's resolved. Got me a little worried about identity theft. It
: seems that BBB and Comcast Executive Support is most helpful
: =====解决途径=======
: 1. Call Comcast CS
: 2. Send email to Comcast Executive Support:
: w*********[email protected]
: C***********[email protected]
: (Got some reply from Comcast Security office)
: 3. File BBB Claim (It seems that BBB is very helpful too)
: (Also got reply from Comcast Executive Support)
|
J**S
发帖数: 25790 | 11 听听这个，很搞笑。
https://soundcloud.com/ryan-block-10/comcastic-service
Tuesday, July 15, 2014
SAN FRANCISCO (KGO) -- It's a story of frustration we can all relate to -- a
San Francisco man trying to cancel his Comcast cable service. It started
with a simple request, but the response was anything but.
San Francisco resident Ryan Block recorded his telephone conversation with
Comcast and posted it online. On Tuesday, it went viral.
Block simply requested Comcast to cancel his cable service. Instead, for
over eight tortuous minutes, a Comcast customer service representative tried
to almost bully him into not cancelling.
Block: "The way you can help me is by disconnecting our service. That's how
you can help me."
Service Rep: "But how is that helping you though?"
Block: "Because that's what I want."
Service Rep: "Explain to me how that is helping you."
Block: "That's what I want."
Service Rep: "Why is that what you want?"
Block: "Because that's what I want."
Service Rep: "I'm just trying to figure out here what it is about Comcast
service that you're not liking."
Block: "This phone call is a really... actually amazing representative
example of why I don't want to stay with Comcast."
Later on Block said, "I can guarantee right now that you are doing an
incredibly good job of helping your company be worse." And as the
conversation continued, Block even asked, "Is this a joke? Are you punking
us right now?" |
