l****i
发帖数: 184 | 1 开始拿行李就指责个不停，给人一种经济舱低人一等的感觉也就算了。
到后面不给拿饮料和食物，就太恶劣了，
然后后面又故意不让上厕所， 更卑劣。
如果能一下飞机或下机前就交给机长一张正式投诉单就好了，机长也害怕和这种空腹在
同一个飞机上，而且也可能会影响机长和其他空服的收入， 所以嘴上不要输，经济上
让其吃亏是反击的办法。 |
g**********o
发帖数: 212 | |
b********6
发帖数: 35437 | 3 拿出一个手机来指着她，说：i am recording, could you please say that again?
你看空大妈还敢不敢犯贱。 |
s***d
发帖数: 15421 | 4 很多州recording是违法的
★ 发自iPhone App: ChineseWeb 7.8
【在 b********6 的大作中提到】
: 拿出一个手机来指着她，说：i am recording, could you please say that again?
: 你看空大妈还敢不敢犯贱。
|
b********6
发帖数: 35437 | 5 屁，偷偷recording是违法的，提前告知就行。
【在 s***d 的大作中提到】
: 很多州recording是违法的
:
: ★ 发自iPhone App: ChineseWeb 7.8
|
j******e
发帖数: 388 | 6 当时已经有20多个小时没有好好睡觉了，所以我只是记录了她们的名字想回头给UA投诉
。没想到UA不管。
我坐过那么多年飞机，头一次遇到这种情况 |
d****a
发帖数: 3087 | 7 各大网站（好多review airline 的） 贴review， BBB投诉。Email公司高管。Email报
社，如果他们感兴趣就面试下。即使不上法庭也得曝光下他们。 |
j******e
发帖数: 388 | 8 请问那些报社和网站比较好？有知名度？
以下是我写给UA的信，欢迎转发：
Dear United Airline Customer Service Team,
My name is ***. I am a frequent traveler who has lived in American for over
15 years. It is not very often that I become upset enough to write a letter
to the Corporate Office of United Airlines. However I am writing this
letter as a formal complaint of the misleading information, unprofessional,
prejudice and the discriminatory treatment I received on flight United
Airline Flight #UA851 on September 18, 2014. This flight originated from
Charlotte, NC with a stop in Chicago, then onto Beijing.
In short, I was pregnant and traveling with a toddler, and had hoped to
upgrade to business class, but was denied that opportunity due to constantly
receiving incorrect information from airline personnel. During the flight
I was subject to disrespectful and possibly discriminatory treatment by some
members of the cabin crew. What follows is a detailed description of that
experience.
I was 4-month-pregant and a mom with a 3-year-old daughter travelling
together with me. You surely know that this is one of the longest
international flight routes. Because of the length of this flight and the
difficulty of traveling in my condition and circumstance, I had planned to
upgrade our tickets from economic class to the business class. With that in
mind, I called United Airline customer service line three times, once
immediately after booking my ticket, again one week before flight, and
finally the day before flight. Each time, I was told I should be able to
upgrade our tickets anytime, at a cost of 30,000 frequent flyer points and $
600 per person. Indeed, the day before the flight, when I called to confirm
that I would be able to upgrade when I arrived at the airport, I was
advised that I should be able to upgrade even after boarding. This option
appealed to me because it would allow me to select the best seat for
minimizing any inconvenience to other passengers is adjacent or nearby
seating.
However, on September 18, 2014, at the United Airline counter at ORD airport
, I was told that upgrading was not available, that all business seats were
suddenly sold out. Certainly, I was very disappointed; indeed, before my
original departure from CLT airport, I had confirmed that there were still
plenty of seats available in business class for that flight, that is, ORD to
PEK.
The connection at ORD was tight, but nevertheless my toddler and I could
only walk quite slowly. Therefore, we were the last passages to board the
aircraft; the flight attendant was already announcing that there was almost
no space in overhead bins, in economic class.
On the other hand, as we boarded on the flight, I saw several empty seats in
business class in several rows. Hoping to claim a seat there and upgrade
momentarily, I left my carry-on luggage in the overhead bin, and my daughter
’s water bottle an empty seat. Then, with my daughter in tow, I approached
the flight attendant and ask the whether we could upgrade to business class
in consideration of our circumstances – pregnant mom traveling with a
toddler. But she said that all the seats in business class were sold out,
that the unclaimed seats were for the passages yet to arrive. She also said
that flight attendants were not authorized to change the seating but
perhaps customer service could help me. In the meantime she directed me to
take my seat in economy, where I could make the necessary phone calls.
Once I got the customer service manager on the line, he admitted that there
were 5 seats in business class that were not booked; however, he could not
upgrade our seats because that had to be done 24 hour before departure.
Naturally, I was confused and frustrated to receive this new, contradictory
information.
Because the flight was going to take off, I had to turn off my phone. I
asked the flight attendant to talk to her manager to see what can be done in
this situation. The head attendant came and I explained my situation as
well as the nature of all the contradictory information I had received. She
advised that the un-booked seats in row 10 were reserved for the pilots, so
I asked about the empty seats I had seen in row 6. She promised to check
and get back to me once we were airborne.
When the head flight attendant returned, she said that the best she can do
was to put me in the front row of the economy class. However, there were no
adjacent seats there, no way for my daughter and I to sit together, so I
thanked her for her effort, such as it was, but elected to stay in our
current seats. Finally, I brought up the issue of my carry-on luggage with
the diapers and formula my daughter would be needing during the flight; it
was still in the business-class overhead bin.
The head attendant led the way to the business class, but meal service was
already underway there. She did not want to disturb the business class
passengers, but said she would let me know once meal service had concluded.
I returned to my seat to wait. It turned out to be a long wait; long
enough for my daughter to finish two children’s movies. Finally, I went to
find the head attendant because the need for diapers and formula was
pressing. Apparently she had forgotten and for some reason I do not
understand became very impatient, accusing me “Don’t you know you ARE
DISTURBING OUR GUESTS?!”
I was shocked but I really want to get the bag and said nothing. Then I
followed her into the business cabin. After I reclaimed my carry on from the
bin, I advised her that I needed to get the water bottle as well from the
empty seat (remember, it was on an empty seat). She became exasperated with
me and said “Can’t you show any consideration for our guests?! You are
TROUBLING them! So ANNOYING!”. It was at that point I informed her I was
also a paying passenger guest and when I tried to remind her that she had
promised to fetch the carry on for me after food service completed, some two
hours earlier, she interrupted me rudely: “I do not want to talk to you.
Stop talking and go back to your seat, now!” She almost pushed me back to
my seat! Naturally, I was humiliated. Indeed, my toddler was alarmed when
she saw the way I was being escorted to my seat. I never faced such
humiliation in my life. My daughter stared at us, very worried. I did not
want worry my daughter anymore, so I seated to comfort my daughter.
After that, I received the worst service in the flight, especially from
another female attendant. When it was time for complimentary drink service,
she offered drinks to all the passengers in my area except my daughter and
me. Only after I specifically requested a cup of water several times did
she acknowledge our presence. As a Chinese native, I suspected that I was
being singled out because of my race and national origin. She always told
me: “Sorry, I did not hear you”, or “Sorry, I did not understand what you
ask”. However, she can hear all the requests from my left neighbor who
spoke in much lower voice. I also heard she chatted with my right neighbor
that she even knows some Chinese! And, later on I found out that I had no
problem to get any drink or food from another male flight attendant! In fact
, I never have any communication trouble in my past 20 year international
travel experience!
On another occasion, I overheard the conversation between the head flight
attendant and that female flight attendant. When they passed me, they raised
their voice. The head flight attendant said: “I guess the manner hasn’t
been learned very well in the U.S.” The other answered dismissively and
looked at me: “People from some COUNTRY just lack of patience!” As they
passed along the aisle, I felt that they had raised their voice for my
benefit.
This did not seem to be the end. As we were arriving in the area of Beijing,
the captain made an announcement and passengers began to line up for the
restroom. My daughter and I were last in line at one of the rest rooms, but
when our turn finally arrived, the same female flight attendant directed us
to return to our seats immediately in anticipation of landing. However, it
was not possible for my three year old as she cannot hold, so we used the
rest room out of necessity. After we returned to our seats, other
passengers still went to the restroom and used the facilities. However, that
female attendant said nothing to them. I felt discriminated because my
daughter and I are Asian. As for the other passengers who were Caucasian
were not told to take their seats and allowed to use the restroom.
Finally, the flight landed. Before we left the cabin, I asked one of the
flight attendants the name of the head flight attendant. She told me the
name was Celina. I asked her how to spell the name. She looked at me alertly
, and then her eyes wavered, said: “I do not know how to spell her name.”
I went to see that head flight attendant directly and asked for her name
card. She told me she ran out of the cards. So I looked her name tag and
planned to write the name in the back of our boarding pass. She told me she
can write down her name for me. After she got my pen and the boarding pass,
the first thing she did was to turn around my boarding pass into the front
and searched my name! Contemptuously, she said: “Is that your name? You
seat over that row? Doesn’t matter, I will find you out!” Very reluctantly
she wrote down her name as “Celia Dolbeer Purser”.
As a frequent flyer and international traveler, I never experienced such
humiliation in my life. It also hurt my daughter psychically. For the first
week after the flight, every night, she cried out in the dreams and woke in
tears at least three times! I believe it was from the unprofessional,
discriminatory treatment received on United Airlines 851.
Discrimination regarding national origin and race is a serious offence. I
have heard United Airlines is proud of its diversity and inclusion. The top
three of United Airline’s core values are reliable, provide great customer
service and make United the flyer-friendly airline. My most recent
experience with your company definitely does not match your core values and
will not “build a sustainable future” for your customers.
I believe United Airlines needs to take full responsibility for the
inconvenience, threat and discrimination we suffered due to your company's
flight attendants, as well as the communication breakdown that occurred
among your staff.
I would appreciate the opportunity to meet with someone who in charge of the
discrimination, so we could discuss this situation and how it can be
addressed. I look forward to hearing from you soon. I do not want to be
forced to hire an attorney. |
h*h
发帖数: 27852 | 9 说得对
不过话说回来，中国人就是活该被歧视。弃婴泡泡之流不就批判上大妈了吗 |
m*****g
发帖数: 176 | 10 都快一年了，没有回音看来基本没戏了。投诉也就是一个晃子。远离UA吧！
不过话说回来，空服在米国就很难招倒素质高的，而且基本上都不愿意飞中国和印度这
两条线。 |
|
|
a****n
发帖数: 3082 | 11 那你相信谁？相信白人奶奶？
【在 g**********o 的大作中提到】
: 中国大妈的转述能力基本不足为信
|
d********e
发帖数: 267 | 12 楼主，你上面的那封英文投诉信太长了。分一，二，三把他们后来的一些行为简单讲清
楚就行，太长没人看的。请个英语母语的人给你润色一下吧。 |
i***r
发帖数: 670 | 13 热
[在 laodai (老呆) 的大作中提到：]
：开始拿行李就指责个不停，给人一种经济舱低人一等的感觉也就算了。
：到后面不给拿饮料和食物，就太恶劣了，
：........... |
f**********n
发帖数: 3081 | 14 写的不错，说的很清晰， 就是有点长。可以减缩一下。
【在 d********e 的大作中提到】
: 楼主，你上面的那封英文投诉信太长了。分一，二，三把他们后来的一些行为简单讲清
: 楚就行，太长没人看的。请个英语母语的人给你润色一下吧。
|
a*s
发帖数: 1220 | 15 我不相信UA的客服会告诉你任何时候都可以用里程升级商务舱，里程升舱的位置是有控
制的，并不是所有没有卖出去的商务舱都可以用里程来升舱的。如果是用钱直接买升舱
那是没有问题的，但是一般也需要在登机前完成，而不是登机后。
请问那些报社和网站比较好？有知名度？以下是我写给UA的信，欢迎转发：Dear
United Airline Customer Service Team,My name is *........
【在 j******e 的大作中提到】
: 请问那些报社和网站比较好？有知名度？
: 以下是我写给UA的信，欢迎转发：
: Dear United Airline Customer Service Team,
: My name is ***. I am a frequent traveler who has lived in American for over
: 15 years. It is not very often that I become upset enough to write a letter
: to the Corporate Office of United Airlines. However I am writing this
: letter as a formal complaint of the misleading information, unprofessional,
: prejudice and the discriminatory treatment I received on flight United
: Airline Flight #UA851 on September 18, 2014. This flight originated from
: Charlotte, NC with a stop in Chicago, then onto Beijing.
|
b********g
发帖数: 20 | 16 我绝对支持楼主把v 官司打下去，我曾经也遇到类似的情况，不准我上厕所，来了一个
白人进去，她们屁话不说。 |
l*****i
发帖数: 20533 | 17 当事人那封英文信中提到那位女空乘可以很好的和其两侧的中国乘客交流，这本身就是
并没有‘种族歧视’的证明了。如果所说属实，那只能说对她个人态度恶劣。这个告状
也要告得准确，不然会输了官司。而且需要证明这件事的确如此发生，并且当事人的确
受到损害，才可以要求赔偿。至于说升舱什么的是否符合规定本身不是重点（似乎是不
合规定）。 |
T****t
发帖数: 11162 | 18 去飞友网问问，那些人比较专业一些。
买买提就是一群无聊爱乱起哄的大爷聚集处 |
f********4
发帖数: 2883 | 19 这就是典型的服务行业种族歧视，支持楼主跟他们斗争。美国宪法有直接禁止所有服务
行业以及住房等等行业搞种族歧视的规定，完全可以去联邦法院控告他们。可惜的是当
时楼主没有录像记录，如果对方否认事实就很可能被法院撤销诉讼。一般其他种族的如
黑人遇到这种情况，起诉之后往往就庭外和解，公司赔款了事。但是考虑到我们华人的
弱势处境，一盘散沙，主流们肯定不会那么轻易就让步的。
关键最重要的不是打官司，而是庭外的斗争，法庭裁决不过是这些斗争的最终结果。就
跟所有的种族歧视官司一样，你最需要的是形成public opinion批评种族歧视。楼上大
家提的建议都是很重要的，各种方法形成舆论，投诉，各种媒体报道，如果主流媒体不
理就从华人社区媒体中国媒体开始。就是要让他们知道打不赢官司他们也得掉点肉。
其中最重要一个办法是发动华人抵制UA。黑人就是这样做的。当一个黑人要抵制时，买
另外一家航空公司的机票，复印一份带一封信给UA说本来我打算乘坐你们的飞机的，现
在你们种族歧视，我就抵制你们了。这样的事多了，他们就会觉得不值得跟华人过不去
，就可能会跟你庭外和解 |
s***y
发帖数: 12419 | |
|
|
f********4
发帖数: 2883 | 21 看到楼上不少人指责楼主，觉得很莫须有。
任何一个矛盾，任何一个案子，要想找到其中任何一方完全没有责任过错是不可能的，
除非是意外事故一类，仇恨犯罪一类。一个巴掌拍不响，这是人类矛盾的定律。问题只
能是在相同的情况下，比如在投诉方同样责任的情况下，被投诉方按照法律按照服务规
定应该做什么和不应该做什么。以此来确定被投诉方是否应该有法律责任。
比如，设想是一个怀孕带孩子的白人妇女，同样很算计，那些白人空乘会否因此就对她
做出这些骚扰，和这些种族歧视的言行？我们大多数人的经验会告诉我们这样的可能性
很小。他们相互之间很体谅，很帮忙的。大约两个星期之前偶尔看到加拿大这里有个网
友吐槽在地铁的奇葩见闻，看见上面那些网友讲的大都是白人的恶心事，比如一个身形
巨大的女人在车上当场拉屎在裤子里，臭不可闻。等到她下车后她抖抖裤子，把屎从裤
管里抖下地来，然后若无其事地就走了。等等还有其他照片。设想如果那是个华人或者
黑人，那些乘客们早就当面训斥，进行种族歧视侮辱了。那就是种族歧视。
所以，不应该因为原告的责任就接受对方的种族歧视侮辱和骚扰。原告方的责任，自己
华人内部讲讲，她自己今后想必也会接受经验教训，就足够了，肯定不可能成为由此承
认对她种族歧视和骚扰的接受理由。孰人勿过？你不麻烦空乘，你还会麻烦邻居呢？是
不是轮到你们被种族歧视骚扰的那天，楼主也跳出来说你其实罪有应得活该？所以，对
她的经验教训只能对内说，不能对外说。对外必须团结一致，要想到我就是下一个楼
主 |
b*****r
发帖数: 2065 | 22 这里的斗争分为几个方面，首先要做好事先准备的事，自己必须投入精力。然后实施行
动。
1.第一选择一个容易引起共鸣的斗争点， 那些絮絮叨叨的事情没什么意义。 比如UA歧
视孕妇小孩， 先不要涉及你的中国人身份。然后做一个标语牌， 去当地机场UA
checking的地方站几天，引起当地新闻关注，这样战役就取得了第一阶段的胜利。
2.在网上petition网站比如exchange， whitehouse等提出petition要求UA这些作为公
共公司的对妇女婴儿平等对待。比发送给UA的董事会以及管理层。
3.在BBB,美国交通部，FTA， SEC等等管理机构发petition要求调查UA的歧视妇女及儿
童的事
实， 并对公众作出承诺，不能歧视妇女儿童。
这里有一个楼主需要转变的思想，就是如果要得到广泛支持，是为了公众利益，而不是
为个人发生的情况， 当然，公众利益得到保障了，你那件事也自然解决了。
4.找一个律师进行Class action起诉，表明UA歧视妇女和儿童。
这些折腾都可能需要几年的时间。不能指望一朝解决。UA并不担心你一个人的问题，UA
担心的公众的意见和regulator的意见。
具体再说说你在机上的那些情况。
这里也确实有一些miscommunication， 感觉是楼主比较小白了一点。
比如UA mileage换机票， 中美航程的商务舱正价票价是5500美金左右， 所以UA是不乐
意使用mileage+现金换的方式。所以这里有几种情况，第一是 UA的status， 比如
Global service,或者 Gold Premier， Silver Premier 等等升舱有不一样的提前时限
， 有的机票是不能升舱的， 比如打折票， milegage换的票，当然楼主那个是可以换
的那种， 但是有一个时限。里程换票的应该是Premier status的24小时前，一般旅客
更要提前，用里程+部分现金升舱+一般UA status实际是UA系统不待见的一种方法，你
提前换成了，也就偷着乐的感觉， 还当大爷， 貌似UA就缺你那600大洋，那问题完全
是必须发生了。
然后飞机上还有一些规则就是不要去找乘务员，让乘务员去找你， 你可以点一下灯示
意有事，他们会来帮你解决。在飞行阶段，都不喜欢顾客跑来跑去， 因为飞机随时有
碰到气流之类的情况。这里确实涉及到我们国人的一些习惯问题，喜欢追着买票的或者
乘务员。
如果在机场升舱那时大概mileage已经不行了， 所以实际你到了机场要升舱的话就要补
足全价票了，如果你那是愿意出4000多美金应该是没有问题的，但是你要用3万mileage
+600那时已经完全不可行了。那时乘务员估计看你的眼神就是看一个无知者无畏的感觉
，拿了600元说要买4000多美金的东西，还一副我有钱是大爷， 因此遇到的种种就有解
释了。所以等登机门关上，已经跟机票钱无关了，这时机长或者乘务长完全做主，他可
以让你免费升舱，你再一而再再二三的要那600刀+3万点恶心人家就是你的不对了。
第三点，从那些描述来看，楼主对UA的系统不甚了解，但是又想钻UA的空子的心是迫切
的， 所以遭遇到了失败和侮辱。相信在异国生活中还会遇到类似的情况，对规则不够
熟悉，同时又希望规则对自己最有利，这样难免不会遇到同样的情况， 在外人看来就
变成极品了，所以要熟悉规则，同时提前做好预案，比如带着娃，又有身孕，很多事情
就看开一点， 提前订好票就完事了， 别以为自己如有神助一样顺利，否则随便遇到一
点事情就会把自己的心情搞坏。
第四点，带着孩子也不要和人斗争了，就吃一些暗亏，给自己一点教训，否则让孩子害
怕，反而不利。让宝宝们看到的还是正面一些为好，嘻嘻哈哈，大家你好我好，否则给
宝宝带来一些阴影就没有意义了。 |
x**********n
发帖数: 1262 | 23 我觉得你讲的非常好，如果要群体利益的角度出发从这种事情中来进行总结，需要两方
面都要思考和总结：
1. 作为国人，我们很多地方要自身努力，提高群体形象；
2. 针对歧视性的遭遇，要进行适当的反抗，发出自己的声音。
我们自己要改变ws的形象，同时争取合法合理的权利和利益，让白人也好，烙印也好，
老莫也好，服！
其实这方面，应该学习日本人
【在 b*****r 的大作中提到】
: 这里的斗争分为几个方面，首先要做好事先准备的事，自己必须投入精力。然后实施行
: 动。
: 1.第一选择一个容易引起共鸣的斗争点， 那些絮絮叨叨的事情没什么意义。 比如UA歧
: 视孕妇小孩， 先不要涉及你的中国人身份。然后做一个标语牌， 去当地机场UA
: checking的地方站几天，引起当地新闻关注，这样战役就取得了第一阶段的胜利。
: 2.在网上petition网站比如exchange， whitehouse等提出petition要求UA这些作为公
: 共公司的对妇女婴儿平等对待。比发送给UA的董事会以及管理层。
: 3.在BBB,美国交通部，FTA， SEC等等管理机构发petition要求调查UA的歧视妇女及儿
: 童的事
: 实， 并对公众作出承诺，不能歧视妇女儿童。
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a********t
发帖数: 231 | 24 我觉得这位大妈，美联航是歧视了，不过歧视的是你，你不能代表一个种族。 |
B********n
发帖数: 12753 | 25 However, she can hear all the requests from my left neighbor who
spoke in much lower voice. I also heard she chatted with my right neighbor
that she even knows some Chinese! And, later on I found out that I had no
problem to get any drink or food from another male flight attendant! In fact
, I never have any communication trouble in my past 20 year international
travel experience!
看来人家对其他的中国客人挺好的
人品歧视 != 种族歧视 |
B********n
发帖数: 12753 | 26 我看原帖了一开始是很多空位，然后是6-7个空位，之后是6个空位，现在是5个空位。
。。一开始是空姐offer一个11排，现在是10排。。。
Once I got the customer service manager on the line, he admitted that there
were 5 seats in business class that were not booked; however, he could not
upgrade our seats because that had to be done 24 hour before departure.
Naturally, I was confused and frustrated to receive this new, contradictory
information.
Because the flight was going to take off, I had to turn off my phone. I
asked the flight attendant to talk to her manager to see what can be done in
this situation. The head attendant came and I explained my situation as
well as the nature of all the contradictory information I had received. She
advised that the un-booked seats in row 10 were reserved for the pilots, so
I asked about the empty seats I had seen in row 6. She promised to check
and get back to me once we were airborne. |
i********r
发帖数: 12113 | 27 空大妈都说了ppl from that country，泥马还有人在阿Q
【在 a********t 的大作中提到】
: 我觉得这位大妈，美联航是歧视了，不过歧视的是你，你不能代表一个种族。
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r****d
发帖数: 1557 | 28 能不能代表一个种族不是你说的算的。我做为一个中国人觉得被歧视了。 如果是ＣＬ
ＡＳＳＡＣＴＩＯＮ， 我就是class member.
【在 a********t 的大作中提到】
: 我觉得这位大妈，美联航是歧视了，不过歧视的是你，你不能代表一个种族。
|
i********r
发帖数: 12113 | 29 你还没看到更奇葩的呢，有一SB在另一个帖子里说China也有很多种族啊，大妈也没说
是那个种族，你怎么能说大妈是racisit呢？我艹，it爸当初为啥不把it射墙上
【在 r****d 的大作中提到】
: 能不能代表一个种族不是你说的算的。我做为一个中国人觉得被歧视了。 如果是ＣＬ
: ＡＳＳＡＣＴＩＯＮ， 我就是class member.
|
w****c
发帖数: 2667 | 30 BBB他们，会有回音的。
over
letter
,
【在 j******e 的大作中提到】
: 请问那些报社和网站比较好？有知名度？
: 以下是我写给UA的信，欢迎转发：
: Dear United Airline Customer Service Team,
: My name is ***. I am a frequent traveler who has lived in American for over
: 15 years. It is not very often that I become upset enough to write a letter
: to the Corporate Office of United Airlines. However I am writing this
: letter as a formal complaint of the misleading information, unprofessional,
: prejudice and the discriminatory treatment I received on flight United
: Airline Flight #UA851 on September 18, 2014. This flight originated from
: Charlotte, NC with a stop in Chicago, then onto Beijing.
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b*****1
发帖数: 1731 | 31 是中国人就应该支持楼主！无论楼主的事情发生是误解也好，占便宜也好。都不应该得
到故事后面的待遇，明显的歧视。
over
letter
,
【在 j******e 的大作中提到】
: 请问那些报社和网站比较好？有知名度？
: 以下是我写给UA的信，欢迎转发：
: Dear United Airline Customer Service Team,
: My name is ***. I am a frequent traveler who has lived in American for over
: 15 years. It is not very often that I become upset enough to write a letter
: to the Corporate Office of United Airlines. However I am writing this
: letter as a formal complaint of the misleading information, unprofessional,
: prejudice and the discriminatory treatment I received on flight United
: Airline Flight #UA851 on September 18, 2014. This flight originated from
: Charlotte, NC with a stop in Chicago, then onto Beijing.
|
j******e
发帖数: 388 | 32 您能把信再看一遍吗？我两侧就没有中国人好不好。
我前后左右都是白人, 乘务员只是送水的时候和他们聊天，态度非常好。问他们是不是
第一次去中国，还说自己还学过中文。等他们聊完天了，就根本不理我，什么水都没给
我，接着往前走了。我开始还以为她会转回来，人家噔蹬走到好几排之后了。我只好叫
住她说我们还没有水，她居然说她听不懂我说的话。我坐飞机那么多年了，第一次出国
的时候就可以用英语要到水了好不好！退一万步说，按她两分钟之前自己的说法，就算
我说的是纯中文，她也应该听得懂a！这不是歧视是什么! |
H**O
发帖数: 780 | 33 前些日子一加拿大女子带一三岁孩子飞美国被赶下飞机，他妈的理由是孩子太淘气。 |
r******9
发帖数: 2632 | 34 It's just your side of the story. I find it not credible. The stewardesses
were probably just trying to do their job. It is unlikely that they would
escalate a situation without you initiating it.
You can complain all you want, but it's not going to do you any good.
The fact is, you have embarrassed your kids and yourself.
【在 j******e 的大作中提到】
: 您能把信再看一遍吗？我两侧就没有中国人好不好。
: 我前后左右都是白人, 乘务员只是送水的时候和他们聊天，态度非常好。问他们是不是
: 第一次去中国，还说自己还学过中文。等他们聊完天了，就根本不理我，什么水都没给
: 我，接着往前走了。我开始还以为她会转回来，人家噔蹬走到好几排之后了。我只好叫
: 住她说我们还没有水，她居然说她听不懂我说的话。我坐飞机那么多年了，第一次出国
: 的时候就可以用英语要到水了好不好！退一万步说，按她两分钟之前自己的说法，就算
: 我说的是纯中文，她也应该听得懂a！这不是歧视是什么!
|
h***n
发帖数: 1600 | 35 你要预先说了通知对方是不违法的，不能偷偷默默来。
【在 s***d 的大作中提到】
: 很多州recording是违法的
:
: ★ 发自iPhone App: ChineseWeb 7.8
|
u***s
发帖数: 81 | 36 楼主，其它事情不用多说了，特别是升舱什么的，扯多了没意义。你有权力和她们关于
服务进行交涉。关键是，1.她们有没有种族方面的歧视性语言攻击？ 2. 她们是否真的
动手推了你？ 这两个东西，你有没有证据是在什么情况下发生的？ |
k**u
发帖数: 10502 | 37 无所谓的。
我不是律师，胡扯一把哈。
首先录音录像一事，各州法律不一样。航空器可能只适用联邦法律吧。
公共场所可以录音录像。航空器上算公共场所，还是航空公司的私人领地？应该算公共
场所吧。
就算不合法，你上载到媒体上，没人在乎是否违法录取，航空公司着急着消除负面影响
，要和你和解，也不会来管你是否合法地得到这些录像。
你还可以放中国网站上不是，那他们更加管不着了。
【在 h***n 的大作中提到】
: 你要预先说了通知对方是不违法的，不能偷偷默默来。
|
M**r
发帖数: 380 | 38 信太长，不直接，得好好改改
over
letter
,
【在 j******e 的大作中提到】
: 请问那些报社和网站比较好？有知名度？
: 以下是我写给UA的信，欢迎转发：
: Dear United Airline Customer Service Team,
: My name is ***. I am a frequent traveler who has lived in American for over
: 15 years. It is not very often that I become upset enough to write a letter
: to the Corporate Office of United Airlines. However I am writing this
: letter as a formal complaint of the misleading information, unprofessional,
: prejudice and the discriminatory treatment I received on flight United
: Airline Flight #UA851 on September 18, 2014. This flight originated from
: Charlotte, NC with a stop in Chicago, then onto Beijing.
|
s******e
发帖数: 207 | 39 我觉得美联航空乘有问题的,她们是服务性行业，理应给所有乘客专业服务.
尤其是服务的是中美航线，又想赚中国人的钱又带有discrimination. I fully
supports the attendant be fired for her unprofessional behavior. On the
other hand, it is impropriate to leave the baggage and empty bottle in the
business cabin. |
d********i
发帖数: 224 | 40 同意前面人说的，这信太长，要精简。我的建议如下：
1. 关于升舱被拒的事，言简意赅的描述一下即可。不要过多纠缠这个情节。
2. 然后把空乘的恶劣言行，用bulletin的方式，一条条写出来，要细致形象，要让人
一看就看的义愤填膺。就比如你中文写出来的效果。
3. 各种可能的渠道去post你的complain的这封英文信。官司打不打关系不大，但要让
更多的人知道UA空乘的恶劣言行。
我支持你和他们死磕，不要理会那些SB阿Q们的话。无论开始的原因如何，空乘后来的
言行举止已经远远超越了unprofessional的底线，属于公报私仇。服务行业的人，对事
不对人，是他们应有的素质，UA这么大的航空公司，却搞来这样烂的员工，实在是不应
该。
我们这个民族外忍内残，自恨惯了，遇到外人的羞辱，先去指责当事的同族人。实在是
SB到了极点。
所以LZ，坚持投诉吧，祝你成功！ |
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s******t
发帖数: 104 | 41 pose to Facebook UA page, they have their official page there. juat post
ykur long email there. and people who see it here keep adding commENT and
support fory you should get your bad experience raised attention.
【在 l****i 的大作中提到】
: 开始拿行李就指责个不停，给人一种经济舱低人一等的感觉也就算了。
: 到后面不给拿饮料和食物，就太恶劣了，
: 然后后面又故意不让上厕所， 更卑劣。
: 如果能一下飞机或下机前就交给机长一张正式投诉单就好了，机长也害怕和这种空腹在
: 同一个飞机上，而且也可能会影响机长和其他空服的收入， 所以嘴上不要输，经济上
: 让其吃亏是反击的办法。
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r****c
发帖数: 2585 | 42 支持把这一段写上
对了，好像8岁小孩一下不可能商务舱啊
【在 j******e 的大作中提到】
: 您能把信再看一遍吗？我两侧就没有中国人好不好。
: 我前后左右都是白人, 乘务员只是送水的时候和他们聊天，态度非常好。问他们是不是
: 第一次去中国，还说自己还学过中文。等他们聊完天了，就根本不理我，什么水都没给
: 我，接着往前走了。我开始还以为她会转回来，人家噔蹬走到好几排之后了。我只好叫
: 住她说我们还没有水，她居然说她听不懂我说的话。我坐飞机那么多年了，第一次出国
: 的时候就可以用英语要到水了好不好！退一万步说，按她两分钟之前自己的说法，就算
: 我说的是纯中文，她也应该听得懂a！这不是歧视是什么!
|
T*********n
发帖数: 309 | 43 您这样有偏见的人还真不多，随口就质疑别人的可信度。您有证据证明楼主说的不是事
实吗？从楼主对整个行程中发生的事情的描述，从哪里能得出"probably just trying
to do their job"?这个空乘不专业表现在很多方面，虽然楼主也有可以改进的地方。
祝您早日遇到这种空乘，长长见识。
【在 r******9 的大作中提到】
: It's just your side of the story. I find it not credible. The stewardesses
: were probably just trying to do their job. It is unlikely that they would
: escalate a situation without you initiating it.
: You can complain all you want, but it's not going to do you any good.
: The fact is, you have embarrassed your kids and yourself.
|
