r***n
发帖数: 64 | 1 It is very weird to find out three emails in my mailbox sent from ATT,
saying that a Retail Authorized User has been added and my profile has been
changed as well as my password. One email is attached below:
".....
Thank you for choosing AT&T for your business wireless needs!
This email is a follow-up to our conversation earlier today; below is a
summary of our discussion:
#
- A Retail Authorized User (RAU) is only needed or verified when
visiting a retail location.
- In order for the RAU to be considered verified at the retail location they
must provide:
- Government issued photo ID that matches the RAU name listed.
- The account password (if present on the account).
- If an equipment upgrade is going to be made that requires a contract
extension the RAU must be 18 years or older.
- To help protect your personal information, and to comply with the Federal
Communications Commission regulations, you may be receiving an additional
type of notification for the same change.
- The individual listed as a RAU will be allowed to make changes to any line
on the account except for the following transactions:
- New activations
- Transfer of billing responsibility
- Add/modify/delete a RAU
You can add, delete, and modify the RAU on your account online by following
these steps:
1 - Log into MyAT&T at http://wireless.att.com
2 - Select Profile from the MyAT&T tab at the top of the page.
3 - Select Add New User under the Authorized Users - Retail Store section.
4 - Fill out the information that is required and select Save Changes.
If you have further questions about your AT&T business needs, please refer
to http://wireless.att.com/ or by calling us at 1-800-331-0500.
Sincerely,
Marcus H.
AT&T Business Solutions Customer Care
1-800-331-0500 "
We did not talk to ATT at all and think we might be hacked. I tried to login
on the att website, but failed as the web site was asking for a passcode
which I have no clue about at all. Later I chose to reset the passcode,
letting it sent to my cell phone. Tragedy happened: my sim card failed to
register and the same for another phone. Online chatting did not work. Both
CSR and his supervisor required the passcode to verify account information.
They said they can do nothing and let us to go to a local store.
Then I tried the 3rd sim card which has not been used for a while and it is
still in contract. It was originally used on an ordinary phone. That one is
working. Now I am confused. Is the account hacked by someone or probably ATT
guys find out that we are using unlocked smart phones and just disable the
sim cards to push us buy their digital plan?
Any people have the similar experience? Thanks a lot.
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