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发帖数: 29846 | 1 United's new CEO acknowledges airline's failures
NEW YORK (AP) — Five years after United Airlines and Continental merged,
the company's new CEO declared in a public letter that the combined company
has failed to live up to the expectations of both fliers and United's
employees.
Just three weeks into the job, CEO Oscar Munoz acknowledged in full-page
newspaper ads that "the journey hasn't always been smooth."
Since the merger, United has been plagued with chronic delays, computer
outages and dissatisfied workers, who have a reputation for taking out their
frustrations on fliers. The problems overshadowed the tenure of former CEO
Jeff Smisek, who took over the combined airline when the merger closed on
Oct. 1, 2009.
On Sept. 8, Chicago-based United Continental Holdings said Smisek was ousted
following an internal investigation into the airline's dealing with the
public agency that operates its hub airport in Newark, New Jersey. That
agency, the Port Authority of New York and New Jersey, is part of a federal
investigation into abuse of power. Munoz, a railroad executive and head of
United's audit committee, was named president and CEO.
In his letter, which ran in national newspapers, Munoz didn't offer any
hints as to how he will actually fix United's many problems except that he
will listen to fliers and employees.
"We are committed to re-earning your trust," he wrote.
The company set up a website, UnitedAirtime.com, for people to ask questions
and provide feedback to the airline. The airline posted a few questions and
answers in advance of the site's launch that focus on delayed luggage
delivery, aging airplanes that lack Wi-Fi or working TVs and the poor
quality of first-class meals.
"Let's be honest, the implementation of the United and Continental merger
has been rocky for customers and employees," Munoz says on a video greeting
on the site. "While it's been improving recently, we still haven't lived up
to our promise or our potential."
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Scott Mayerowitz can be reached at http://twitter.com/GlobeTrotScott.
Source URL: http://www.cnsnews.com/news/article/uniteds-new-ceo-acknowledges-airlines-failures |
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