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w*******y 发帖数: 60932 | 1 I know this isn't exactly a hot deal but it is for those of us who thought
we missed out on our BF hot deal.
Here is the post from Fry's facebook page:
Fry's Electronics During its Black Friday sales event, Frys.com experienced
an unexpected system error that allowed a few of the items that were of a
limited quantity to be ordered on back order status when they should have
been listed as not available b...ecause they had been sold out. After the
error was discovered, all affected customers were contacted and informed of
the error and the fact that Frys would be unable to fulfill that portion of
the order. Customers were also informed that only an authorization was
obtained from their credit/debit card, and that they had not been charged
for the affected item.
Since the time this error occurred, Frys has been working diligently with
its vendor partners to obtain additional inventory of the affected items.
Frys is pleased to inform its valued customers that it has been able to
reserve additional inventory and will fulfill the orders of all customers
who obtained these items on back order status at the same prices in effect
at the time of placing the order. Because it is extremely important to Frys
to maintain the trust and loyalty of its customers, we have taken these
steps to honor all acknowledged back orders placed during the sales event
even though the prices
were extremely aggressive and even though the orders far exceeded the
limited special buy quantities from our vendors that we had planned to make
available to our customers on Black Friday. Frys once again sincerely
apologizes to its valued customers for any inconvenience or distress this
may have caused. We are working hard every day to improve our systems and to
provide the excellent customer service our customers deserve.
Frys is contacting all customers who placed orders for the affected products
and providing them with instructions on how to complete their back order.
http://slickdeals.net/forums/show...&t=2429441
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