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发帖数: 947 | 1 以往申请人或其代表律师可通过USCIS的customer service line电话查询有关其申请案
件的状况。尽管通过电话查询有时的确可以得到有用的信息，但更多时候是解决不了申
请人的问题。最近，USCIS实施了有关新程序，以改善电话查询的质量。以下为重点信
息：
When calling USCIS regarding a pending case that is outside of processing
time, making an inquiry through the USCIS customer service line has always
been something of a gamble. Although sometimes it is relatively easy to get
good and useful information through the customer service line about the
status of a case, more often the caller is left with just as many q |
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