k******6 发帖数: 1064 | 1 Hello from Amazon.
We are writing to let you know we have removed your selling privileges,
canceled your listings, and placed a temporary hold on any funds in your
seller account. Any new selling accounts you open will be closed.
We took this action because your order defect rate (ODR) does not meet
Amazon’s performance target of less than 1%. The ODR metric is based on A-
to-z Guarantee claims, negative feedback, and chargebacks.
我收到了3个A-Z CLAIM, 结果是2个Claim Denied, 一个Chargeback. 这些buyer都是乱
来的,因为卖的少,Order Defect Rate(ODR) 是3.77(short term), 7.32% (long
term), hold $800.92 up to 90 days.
麻烦有经验的前辈教教我该如何处理最好,谢谢。 | a*******d 发帖数: 4846 | | z***0 发帖数: 4609 | 3 email and appeal
我也被搞过两次。每次都摆事实讲道理,只有确实不是你自己的问题,AMZ会放你出来的 | k******6 发帖数: 1064 | 4 Hello
Greetings from Amazon.com
A member of Seller Support will need to help you with this; however, they
don't have chat support . It may be easier for us to help you over the phone.
There are two easy ways to access your Seller Account:
- Click the Your Account link at the top of our home page, and then click on
"Your seller account" in the box on the right.
- Go directly to this URL: http://www.amazon.com/seller-account/
If you are not able to connect them, please contact us so we can connect you
with the department.
Here are our customer service phone numbers:
— U.S. and Canada: 1-866-216-1072
We're available 24 hours a day, 7 days a week.
直接打电话好还是EMAIL? | b****z 发帖数: 4485 | |
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