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ebiz版 - ebay 新的 Transaction defect rate requirements
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话题: transaction话题: seller话题: ebay话题: initiated话题: defect
1 (共1页)
b********s
发帖数: 1415
1
自从top rated了都没有下来过。刚刚收到ebay信,因为Canceled transactions (out
of stock or sold to someone else)过多的原因,导致transaction defect rate 有2
.1%, 直接影响了seller performance. 从top rated 变成 above average. Top rated
seller 不能有超过2% transaction defect rate.
我现在好想提前结束个auction. 但又猜测end transaction earlier 不管有没有bid,
都将被算到”Seller-initiated transaction cancellation“。 更叫人担心的是这个
”Seller-initiated transaction cancellation“还包括买家return,我refund后去
ebay resolution cancel transaction 好讨回final value fees. 这个当然会选buyer
is returning an item作为cancel transaction的理由。 但按定义这个也算是”
Seller-initiated transaction cancellation“,但是这个完全是buyer的原因,没有
seller的过失啊。
ebay这个"Seller-initiated transaction cancellation"限制真叫人感动迷惘啊 ):
有哪位ebay牛人能给解释下吗? 不行的话就只有致电ebay了。
下面是ebay Transaction defect rate requirements:
The defect rate is the percentage of your transactions that have one or more
of the following transaction-related defects:
*Detailed seller rating of 1, 2 or 3 for item as described
*Detailed seller rating of 1 for shipping time
*Negative or neutral feedback
×A return initiated for a reason that indicates the item was not as
described
×An eBay Money Back Guarantee or PayPal Purchase Protection case opened
for an item not received or an item not as described
×××Seller-initiated transaction cancellation
To meet our minimum standard, you can only have up to 5% of transactions
with one or more defects over the most recent evaluation period. To qualify
as a Top Rated Seller, you can only have up to 2% of transactions with one
or more defects over the most recent evaluation period.
b********s
发帖数: 1415
2
不知道有没有说清楚。
因为之前都没有碰到过这个问题,transaction defect rate requirements也许不是新
出来的,我也只当作是个新问题了。 主要的疑问是:
1. ending auction earlier without bids 是不是也counted towards "Seller-
initiated transaction cancellation" rate.
2. canceling transaction to get FVF back because of a buyer is returning an
item 是否也counted towards ”Seller-initiated transaction cancellation“
rate
b********s
发帖数: 1415
3
想了一下,#1应该不算。 都没有bid也就不存在transaction.
b********s
发帖数: 1415
4
#2,虽然是”Seller-initiated transaction cancellation“,但是买家要退一个没有
问题的商品,不存在seller过失,也不应该作为performance evaluation。 就是这种
情况也许不该卖家自己去cancel transaction而要买家自己request return/refund
through ebay resolution center? 但好像ebay resolution不存在这种选项. 难道要
加入ebay 那个类似auto return的program?
j***j
发帖数: 4878
5
我也被降了,才发现也是因为有几个canceled transactions,泥马这也算poor seller
performation啊,靠
s***8
发帖数: 1045
6
医院已经是鸡肋了,销量又不高,花精力整LISTING不值得,迟早要完蛋。
j***j
发帖数: 4878
7
现在医院不想马总那样过分偏向buyer,退货率也没马总那么高
1 (共1页)
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相关话题的讨论汇总
话题: transaction话题: seller话题: ebay话题: initiated话题: defect