FBM卖了一个Dell的台式机
来信要退货，但是不直接跟我联系，一直是和亚麻联系，说有病毒：
The item has arrived, but it the computer won't download updates and it also
has virus and won't work properly. Customer also contacted DELL for
assistance but they stated that they won't be able to remove it. Please
research the issue and contact the customer at
怎么感觉这是一个高级evil？基本把我的路全都堵死了。
现在怎么办，只能退货了？
t*****s 发帖数: 101
2
Details: Customer states that there is no error message. Customer states he
just wants to return the computer. Please research the issue and contact the
customer.
现在怎么办？给他发label让他寄回来然后charge restocking fee?
还是先告诉他我要charge他30% restocking fee加上label的钱？
