o*******p
发帖数: 722 | 1 键盘上的一个key掉了，they won't cover it under warranty. shitty service. |
a***y
发帖数: 19743 | 2 why not?
isn't this what warranty is for?
they will not cover to repair the key or what
【在 o*******p 的大作中提到】
: 键盘上的一个key掉了，they won't cover it under warranty. shitty service.
|
s****a
发帖数: 1039 | 3 我上半年刚换过啊 啥都没说 那个键还是我自己掰断的
【在 o*******p 的大作中提到】
: 键盘上的一个key掉了，they won't cover it under warranty. shitty service.
|
a*********p
发帖数: 717 | 4 Just say your the key does not response.
【在 o*******p 的大作中提到】
: 键盘上的一个key掉了，they won't cover it under warranty. shitty service.
|
o*******p
发帖数: 722 | 5 I even talked to their supervisor. They just don't admit it is a quality
issue. I said this is my 4th thinkpad, and the X31 keyboard is much better.
I will never buy another thinkpad ever again.
【在 a***y 的大作中提到】
: why not?
: isn't this what warranty is for?
: they will not cover to repair the key or what
|
a***y
发帖数: 19743 | 6 不要说是质量问题。
你就说按键坏了。
这些公司都不愿意承认有质量问题。
上次要苹果给我换电脑，最后他们终于给换了，但是还是不承认有质量问题。
他们估计内部都是有政策不能随便承认有质量问题的。
所以你只需要坚持说你这台有problem，有issue，他们应该会给你修，但是你不要坚持
要他们承认有质量问题。
.
【在 o*******p 的大作中提到】
: I even talked to their supervisor. They just don't admit it is a quality
: issue. I said this is my 4th thinkpad, and the X31 keyboard is much better.
: I will never buy another thinkpad ever again.
|
p****t
发帖数: 347 | 7 尽说些没用的
.
【在 o*******p 的大作中提到】
: I even talked to their supervisor. They just don't admit it is a quality
: issue. I said this is my 4th thinkpad, and the X31 keyboard is much better.
: I will never buy another thinkpad ever again.
|
s*****l
发帖数: 2776 | 8 唉,这种一半中文一半英文的说话思路,到现在还是没看明白
【在 o*******p 的大作中提到】
: 键盘上的一个key掉了，they won't cover it under warranty. shitty service.
|
o*******p
发帖数: 722 | 9 they say it is caused by accident, therefore not covered by warranty, which
only covers quality issues.
A few years ago, IBM customer service was good, now Lenovo customer service
is really bad.
BTW, this is the first time for me to be turned down when requesting stuff.
hohoho. I was even able to get free BIS on my sprint sero plan. I am good at
dealing with customer service people. But this time, I don't want to waste
my time any more, they win!
【在 a***y 的大作中提到】
: 不要说是质量问题。
: 你就说按键坏了。
: 这些公司都不愿意承认有质量问题。
: 上次要苹果给我换电脑，最后他们终于给换了，但是还是不承认有质量问题。
: 他们估计内部都是有政策不能随便承认有质量问题的。
: 所以你只需要坚持说你这台有problem，有issue，他们应该会给你修，但是你不要坚持
: 要他们承认有质量问题。
:
: .
|
s********o
发帖数: 2246 | 10 没看懂，我的T60三年保的，用两年半了，玩游戏摁坏了两个键，直接打电话给Lenovo
，两天后就ups了个新键盘给我。很满意啊！ |
|
|
p******g
发帖数: 295 | 11 觉得是搂住跟客服的交流有问题。我t60送修过2次，都很爽快，直接说什么部件不好用
了，人就同意更换，3天就送回来了。当然是在质保期内。 |
a***y
发帖数: 19743 | 12 他们都没有看怎么知道是accident?
file BBB吧
which
service
.
at
waste
【在 o*******p 的大作中提到】
: they say it is caused by accident, therefore not covered by warranty, which
: only covers quality issues.
: A few years ago, IBM customer service was good, now Lenovo customer service
: is really bad.
: BTW, this is the first time for me to be turned down when requesting stuff.
: hohoho. I was even able to get free BIS on my sprint sero plan. I am good at
: dealing with customer service people. But this time, I don't want to waste
: my time any more, they win!
|
a***y
发帖数: 19743 | 13 我也觉得是沟通问题。
【在 p******g 的大作中提到】
: 觉得是搂住跟客服的交流有问题。我t60送修过2次，都很爽快，直接说什么部件不好用
: 了，人就同意更换，3天就送回来了。当然是在质保期内。
|
o*******p
发帖数: 722 | 14 you are a lenovo tuo? how much do they pay you per post?
【在 a***y 的大作中提到】
: 我也觉得是沟通问题。
|
l********e
发帖数: 3632 | |
a*********p
发帖数: 717 | 16 还是lenovo的托
【在 l********e 的大作中提到】
: 可怜的名媛被当作托了。
|
s*********y
发帖数: 6489 | 17 靠，掉一个键那就按回去就是了，你不知道tp的键是可拆卸的吗？ |
D*****3
发帖数: 2683 | 18 那绝对是你沟通的问题
直接打电话叫lenovo给你寄个键盘过来 说原来的坏了
半年前我就这么干的 |
k*****n
发帖数: 9823 | 19 haha
【在 a*********p 的大作中提到】
: 还是lenovo的托
|
f*******e
发帖数: 341 | 20 我怎么觉得楼主是个托呢，lenovo的维修服务是我见过最好的，换显示屏，换主板，换
键盘，换adptor都是很干脆，从不废话。就为一个键盘，砸了招牌？ |
|
|
o*******p
发帖数: 722 | 21 a tiny plastic pience got broken in half. Impossible to put back on. Of
course I know how to put the key back on, you think it is more difficult
than changing timing belt? lol.
【在 s*********y 的大作中提到】
: 靠，掉一个键那就按回去就是了，你不知道tp的键是可拆卸的吗？
|
d*****0
发帖数: 68029 | 22 连new cop都看出伊是果黑了。。。
【在 l********e 的大作中提到】
: 可怜的名媛被当作托了。
|
p****t
发帖数: 347 | 23 哟 还good at dealing with cs people
which
service
.
at
waste
【在 o*******p 的大作中提到】
: they say it is caused by accident, therefore not covered by warranty, which
: only covers quality issues.
: A few years ago, IBM customer service was good, now Lenovo customer service
: is really bad.
: BTW, this is the first time for me to be turned down when requesting stuff.
: hohoho. I was even able to get free BIS on my sprint sero plan. I am good at
: dealing with customer service people. But this time, I don't want to waste
: my time any more, they win!
|
t*h
发帖数: 922 | |
a********g
发帖数: 69 | 25 我新买的X200,拿到发现运输途中一个键子掉了，周五打电话去周一就把新键盘送到家
了，挺干脆的～
于是我怒火全消～～～
【在 o*******p 的大作中提到】
: 键盘上的一个key掉了，they won't cover it under warranty. shitty service.
|
C******n
发帖数: 9204 | 26 顶多是沟通问题。你说质量问题，别人电脑不卖啦。 |
