D***s
发帖数: 5613 | 1 United Airlines’ CEO on Wednesday tried to stem the damage from one of the
company’s biggest public-relations disasters, vowing that what happened to
Dr. David Dao — who was dragged screaming off a flight in Chicago — would
“never happen again.”
“You saw us at a bad moment and this can never, will never happen again on
a United Airlines flight. That’s my premise and my promise,” top exec
Oscar Munoz told ABC’s “Good Morning America” in his first interview
since the weekend fiasco that has sparked international outrage.
Dao, a 69-year-old Kentucky physician, was captured on video Sunday being
hauled off a plane by his arms by security personnel at Chicago’s O’Hare
Airport. Dao was bloodied and hospitalized.
Munoz told ABC that he felt “shame” when he saw the damning video that has
since gone viral.
“As I think about our business and our people, the first thing I think is
important to say is to apologize to Dr. Dao, his family, the passengers on
that flight, our customers, our employees. That is not who our family at
United is,” he said.
Munoz’s comments are in stark contrast to the tone-deaf memo he originally
sent to United staff, in which he called Dao “disruptive and belligerent”
and said employees went “above and beyond.”
He began to backtrack Tuesday — the same day United’s stock plummeted to
the tune of $257 million — when he apologized in a statement and called the
episode, which is being investigated by the federal Department of
Transportation, “truly horrific.”
When asked about his internal memo, Munoz said, “I think my first reaction
to most issues is to get the facts and circumstances and my initial words
fell short of truly expressing what we were feeling. And that’s something I
learned from.”
He added, “That shame and embarrassment was pretty palpable for a lot of
our family.”
Dao was one of four passengers selected at random for removal from the
overbooked Kentucky-bound flight. When Dao refused to give up his seat,
security members from the Chicago Department of Aviation dragged him off,
the video shows.
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0:42
Munoz said the company is reviewing its policies and said “the use of law
enforcement aboard an aircraft has to be looked at very carefully.”
He told “GMA” that if a situation like this should ever arise again, “We
are not going to put a law enforcement official to take them off … to
remove a booked, paid, seated passenger. We can’t do that.”
SEE ALSO
United CEO finally apologizes for violent removal of passenger
United CEO finally apologizes for violent removal of passenger
Asked what went wrong during the incident, Munoz said, “It was a system
failure.”
“We have not provided our front-line supervisors and managers with the
proper tools, policies and procedures that allow them to use their common
sense,” he said. “They all have an incredible amount of common sense and
this issue could have been solved by that. That’s on me I have to fix that
and I think that’s something we can do.”
Dao’s lawyer said that the doctor, a father of five, is recovering from his
injuries at a Chicago hospital.
Munoz said he and his team have been unsuccessful in their attempts to reach
out to Dao.
“I do look forward to a time when I can … as much as I’ve been able to
apologize directly to him for what happened,” Munoz said.
When asked whether he believes Dao was at fault in the situation, Munoz
responded, “No, he can’t be. He was a paying passenger sitting on our seat
in our aircraft and no one should be treated that way, period.”
As for calls from the public asking Munoz to resign, he said, “No, I was
hired to make United better and we’ve been doing that and that’s what I’
ll continue to do.” | D***s
发帖数: 5613 | 2 这个CEO十足的变色龙。不管怎么样，意识到Dr. Dao不应该被这样treat，承认Dr Dao
没错。
When asked whether he believes Dao was at fault in the situation, Munoz
responded, “No, he can’t be. He was a paying passenger sitting on our seat
in our aircraft and no one should be treated that way, period.”
As for calls from the public asking Munoz to resign, he said, “No, I was
hired to make United better and we’ve been doing that and that’s what I’
ll continue to do.”
the
to
would
on
【在 D***s 的大作中提到】
: United Airlines’ CEO on Wednesday tried to stem the damage from one of the
: company’s biggest public-relations disasters, vowing that what happened to
: Dr. David Dao — who was dragged screaming off a flight in Chicago — would
: “never happen again.”
: “You saw us at a bad moment and this can never, will never happen again on
: a United Airlines flight. That’s my premise and my promise,” top exec
: Oscar Munoz told ABC’s “Good Morning America” in his first interview
: since the weekend fiasco that has sparked international outrage.
: Dao, a 69-year-old Kentucky physician, was captured on video Sunday being
: hauled off a plane by his arms by security personnel at Chicago’s O’Hare
| p*********r
发帖数: 217 | 3 不到24小时以前这哥们还说乘客disruptive and belligerent，还表扬机组人员谨守职
责呢……
昨天觉得他蛮横，今天觉得这人真是贱。 | D***s
发帖数: 5613 | 4 The company plans to share results of the review by April 30.
星期一UA股价还上升1%，让他觉得市场反应不大。等发酵成一场PR disaster，星期二
股价一度下挫4%，让他也慌了。
【在 p*********r 的大作中提到】
: 不到24小时以前这哥们还说乘客disruptive and belligerent，还表扬机组人员谨守职
: 责呢……
: 昨天觉得他蛮横，今天觉得这人真是贱。
| r****e
发帖数: 3109 | 5 显然是board of trustees or brand consultant or whatever 要求和教育他只有这么
说才有点出路而已。
最讨厌的就是那些用unreasonable corporate policies created to protect
corporate profit with no customer respect来帮corporate说话的自以为自己最懂道
理的人。这种人就应该成天让这些policies fall upon them,然后再帮corporate来安
慰自己。
the
to
would
on
【在 D***s 的大作中提到】
: United Airlines’ CEO on Wednesday tried to stem the damage from one of the
: company’s biggest public-relations disasters, vowing that what happened to
: Dr. David Dao — who was dragged screaming off a flight in Chicago — would
: “never happen again.”
: “You saw us at a bad moment and this can never, will never happen again on
: a United Airlines flight. That’s my premise and my promise,” top exec
: Oscar Munoz told ABC’s “Good Morning America” in his first interview
: since the weekend fiasco that has sparked international outrage.
: Dao, a 69-year-old Kentucky physician, was captured on video Sunday being
: hauled off a plane by his arms by security personnel at Chicago’s O’Hare
| p*******e
发帖数: 763 | 6 There is a petition on Change.org
64,557 people have petitioned. It is fairly close to the goal of 75k. Please
sign.
We demand the resignation of United Airlines CEO Oscar Munoz
https://www.change.org/p/united-airlines-we-demand-the-resignation-of-united
-airlines-ceo-oscar-munoz | w****o
发帖数: 2179 | 7 这人不仅无耻而且脑残，以后有人背着炸药上飞机也不拖出去吗?
the
to
would
on
【在 D***s 的大作中提到】
: United Airlines’ CEO on Wednesday tried to stem the damage from one of the
: company’s biggest public-relations disasters, vowing that what happened to
: Dr. David Dao — who was dragged screaming off a flight in Chicago — would
: “never happen again.”
: “You saw us at a bad moment and this can never, will never happen again on
: a United Airlines flight. That’s my premise and my promise,” top exec
: Oscar Munoz told ABC’s “Good Morning America” in his first interview
: since the weekend fiasco that has sparked international outrage.
: Dao, a 69-year-old Kentucky physician, was captured on video Sunday being
: hauled off a plane by his arms by security personnel at Chicago’s O’Hare
| z********0
发帖数: 302 | |
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