g**1
发帖数: 10330 | 1 India Graduates Millions, but Too Few Are Fit to Hire
By GEETA ANAND
BANGALORE, India—Call-center company 24/7 Customer Pvt. Ltd. is
desperate to find new recruits who can answer questions by phone and
email. It wants to hire 3,000 people this year. Yet in this country of
1.2 billion people, that is beginning to look like an impossible goal.
So few of the high school and college graduates who come through the
door can communicate effectively in English, and so many lack a grasp of
educational basics such as reading comprehension, that the company can
hire just three out of every 100 applicants.
India projects an image of a nation churning out hundreds of thousands
of students every year who are well educated, a looming threat to the
better-paid middle-class workers of the West. Their abilities in math
have been cited by President Barack Obama as a reason why the U.S. is
facing competitive challenges.
Yet 24/7 Customer's experience tells a very different story. Its
increasing difficulty finding competent employees in India has forced
the company to expand its search to the Philippines and Nicaragua. Most
of its 8,000 employees are now based outside of India.
In the nation that made offshoring a household word, 24/7 finds itself
so short of talent that it is having to offshore.
"With India's population size, it should be so much easier to find
employees," says S. Nagarajan, founder of the company. "Instead, we're
scouring every nook and cranny."
India's economic expansion was supposed to create opportunities for
millions to rise out of poverty, get an education and land good jobs.
But as India liberalized its economy starting in 1991 after decades of
socialism, it failed to reform its heavily regulated education system.
Business executives say schools are hampered by overbearing bureaucracy
and a focus on rote learning rather than critical thinking and
comprehension. Government keeps tuition low, which makes schools
accessible to more students, but also keeps teacher salaries and budgets
low. What's more, say educators and business leaders, the curriculum in
most places is outdated and disconnected from the real world.
"If you pay peanuts, you get monkeys," says Vijay Thadani, chief
executive of New Delhi-based NIIT Ltd. India, a recruitment firm that
also runs job-training programs for college graduates lacking the skills
to land good jobs.
Muddying the picture is that on the surface, India appears to have met
the demand for more educated workers with a quantum leap in graduates.
Engineering colleges in India now have seats for 1.5 million students,
nearly four times the 390,000 available in 2000, according to the
National Association of Software and Services Companies, a trade group.
But 75% of technical graduates and more than 85% of general graduates
are unemployable by India's high-growth global industries, including
information technology and call centers, according to results from
assessment tests administered by the group.
Another survey, conducted annually by Pratham, a nongovernmental
organization that aims to improve education for the poor, looked at
grade-school performance at 13,000 schools across India. It found that
about half of the country's fifth graders can't read at a second-grade
level.
At stake is India's ability to sustain growth—its economy is projected
to expand 9% this year—while maintaining its advantages as a low-cost
place to do business.
The challenge is especially pressing given the country's more youthful
population than the U.S., Europe and China. More than half of India's
population is under the age of 25, and one million people a month are
expected to seek to join the labor force here over the next decade, the
Indian government estimates. The fear is that if these young people
aren't trained well enough to participate in the country's glittering
new economy, they pose a potential threat to India's stability.
"Economic reforms are not about goofy rich guys buying Mercedes cars,"
says Manish Sabharwal, managing director of Teamlease Services Ltd., an
employee recruitment and training firm in Bangalore. "Twenty years of
reforms are worth nothing if we can't get our kids into jobs."
http://online.wsj.com/article/SB1000142405274870351550457614209
6.html | m**l
发帖数: 11854 | 2 xt, meiguohuaren发来贺电
【在 g**1 的大作中提到】
: India Graduates Millions, but Too Few Are Fit to Hire
: By GEETA ANAND
: BANGALORE, India—Call-center company 24/7 Customer Pvt. Ltd. is
: desperate to find new recruits who can answer questions by phone and
: email. It wants to hire 3,000 people this year. Yet in this country of
: 1.2 billion people, that is beginning to look like an impossible goal.
: So few of the high school and college graduates who come through the
: door can communicate effectively in English, and so many lack a grasp of
: educational basics such as reading comprehension, that the company can
: hire just three out of every 100 applicants.
| Y*********i
发帖数: 2840 | 3 一个call center还要求这么高
不是说印度人上学都是英语吗？
【在 g**1 的大作中提到】
: India Graduates Millions, but Too Few Are Fit to Hire
: By GEETA ANAND
: BANGALORE, India—Call-center company 24/7 Customer Pvt. Ltd. is
: desperate to find new recruits who can answer questions by phone and
: email. It wants to hire 3,000 people this year. Yet in this country of
: 1.2 billion people, that is beginning to look like an impossible goal.
: So few of the high school and college graduates who come through the
: door can communicate effectively in English, and so many lack a grasp of
: educational basics such as reading comprehension, that the company can
: hire just three out of every 100 applicants.
| h***e
发帖数: 20195 | 4 甜瓜和Joycee联袂向你发出圆房邀请
【在 m**l 的大作中提到】
: xt, meiguohuaren发来贺电
| y****t
发帖数: 10233 | 5 heck,
there are always employeeables, just the matter of how much you want to pay.
【在 Y*********i 的大作中提到】
: 一个call center还要求这么高
: 不是说印度人上学都是英语吗？
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